General Questions:

What is KonectIDY?

KonectIDY is a language of color that takes the form of a bracelet. It shares positive messages, konects like-minded people and serves as a means to donate to the charity of your choosing.

How can I create my own language of color/KonectIDY bracelet?

Charities and Individuals can use our bracelet creator to design their own bracelet, name the bracelet, describe the bracelet and share the bracelet with as many like-minded people as possible.

How are charitable donations made?

A $2.00 and up donation is made by KonectIDY to a designated charity/cause for every bracelet purchased.

  • Individuals: buy a bracelet, and the $2.00 and up will go the charity/cause designated for that bracelet. If you choose to make a bracelet, you will have the opportunity to designate a charity/cause that the $2.00 and up will go to. .
  • Nonprofits: nonprofits will receive a $2.00 and up donation when an Individual selects your charity/cause while building a bracelet, or via a purchase from the bracelet(s) designed that designates your charity.

How do I read the language associated with my color-coded bracelet?

Regardless of how you wear your bracelet, the language always starts with the KonectIDY button. So, if the button appears on the left you read the color-coded language left-to-right, and if the button appears on the right you read the color-coded language right-to-left. 

Can my bracelet design ever be replicated?

No, your bracelet design is yours in perpetuity when you purchase the bracelet within 24 hours of designing it.

What if my bracelet design already exists?

Given the multiple bead color options it is unlikely that your bracelet color combination will already exist. If your combination is already taken, then you will be directed to try another combination.

What is required of me once I make a bracelet?

We ask you to promote your unique bracelet design vigorously through your social media channels, and friends to drive people to your bracelet design on KonectIDY.com. Links are provided on the bracelet page to help you promote your bracelet. The more people who buy your bracelet the more $2 donations will be issued to the cause your bracelet is konected to. There is a direct relationship between your level of involvement and the benefits for your chosen nonprofit or cause. .

Can I carry KonectIDY bracelets in my retail store?

 Please email info@KonectIDY.com for further information.  

Can I use KonectIDY for my fundraiser?

Absolutely. KonectIDY was established with the mission to “pay it forward” in whatever colorful way you choose. Please email davidp@konectIDY.com for further information on fundraising!

About my bracelet/order

 

Are KonectIDY bracelets recyclable?

Our bracelets are eco-friendly. Most of the beads used in KonectIDY bracelets are made via 100% recycled plastic, and every component of the bracelet is recyclable. Please see our Corporate Stewardship Statement regarding social responsibility. 

How do I pay for my order?

 KonectIDY accepts most major credits cards including Visa, MasterCard and American Express. 

When will my order ship?

Orders generally ship within 2-3 days of the order being placed. We do not ship on the weekends or holidays. 

Where do you ship to?

We currently only ship to US and Canada for individual orders, for orders in bulk, we will ship internationally. Please contact us info@KonectIDY.com for international bulk orders.

How long does domestic shipping take?

We currently use USPS First Class Mail, which generally takes about 3-5 days! We ship all of our packages out of Amesbury MA. Shipping time is based on your proximity to our location.

How long does international shipping take?

Bulk order packages shipped to international addresses generally take 15-20 business days to arrive.

Where are these bracelets made, and what capacity can you handle?

KonectIDY makes the bracelets “on-demand” in the USA. We have the ability to ship products worldwide and have the logistics abilities and contacts to establish the best commercial practice for product packaging and distribution – with unlimited capacity.

What should I do if my package is missing?

If you have not received your package in a timely manner it may have been lost in transit. Please contact us at info@KonectIDY.com so we can personally take care of your situation and get your items delivered ASAP! Please include your order # in your correspondence. 

What should I do if I receive the wrong item(s)?

If you have received an incorrect item please email us at info@KonectIDY.com with your name, order number, and which item(s) you are missing. We will send the correct item(s) as soon as possible.

What should I do if my bracelet breaks?

If your bracelet has broken, please email us at info@KonectIDY.com with your name, shipping address and a picture of your damaged bracelet. We will send you a replacement!

When will the item I wish to purchase be back in stock?

We create bracelets “on-demand” once you design and purchase them, so items will not be out of stock. 

Can I wear multiple bracelets at one time?

Absolutely, and we encourage it. Please keep in mind that if you wear more than one bracelet on your wrist at a time you might want to carefully review the sizing chart. It might be prudent to increase the size of your bracelet design depending on where it will rest on your wrist. However, our bracelets look best when stacked as it really shows your involvement with your specific belief/cause. 

Can you only wear a KonectIDY bracelet on your wrist?

No. While we always caution people to be mindful of where they wear our bracelets, people have been known to wear them as ankle bracelets (as one example.)

I just submitted an order. Can I change it?

Orders are processed “on-demand” as quickly as possible and, for this reason, cannot be changed once they are submitted.

I just submitted an order. When will my credit card be charged?

Credit cards are charged at time of check out. Order processing time may be up to 10 business days before the order is shipped.

Do you offer gift packaging or packaging special requests?

Every item that leaves our facility is packaged in a KonectIDY pouch, but special requests for Charitable organizations can be submitted to davidp@konectIDY.com for consideration

How big are your bracelets? I’m afraid they won’t fit my wrist.

bracelet sizingWhen buying your own bracelet you will find a sizing chart that should assist in choosing the best bracelet size to fit your exact specifications and needs.
If you have any additional questions not covered in the FAQ section, please email us at info@KonectIDY.com and we will get right back to you!